Skip to content
Timber & TideTimber & Tide

How it works

You make one call. We handle the rest of it.

No account manager relay race, no six-week onboarding, and no invoice at the end. Here is the whole process, start to finish.

  1. 01

    Pick your date

    Tell us what you have and choose a pickup date at least 3 business days out. A rough count is enough: twelve laptops, a server rack, a storage room nobody has opened since 2019.

  2. 02

    We confirm it

    We come back to confirm the date and the access details, in writing, before anything is booked.

  3. 03

    We pick it up

    Pickup at the time we agreed. A chain-of-custody manifest is signed before the truck leaves, and the pickup itself costs you nothing.

  4. 04

    You get your paperwork

    A written record of every device we collected and what happened to it.

Before we arrive

What you actually need to do.

Almost nothing. But these five things speed it up.

  • Leave everything plugged in and stacked where it sits. We do the unplugging.
  • Don't bother wiping drives yourself; we log them and keep them under chain of custody until they are sanitized.
  • Flag anything that must stay: leased hardware, active licenses, gear under warranty.
  • Tell us about stairs, freight elevators and loading dock hours up front.
  • Tell us up front if your building needs paperwork filed before a dock can be booked.

Ready when you are.

Pickup, transport and responsible recycling are free. We ask for 3 business days' notice.

Schedule a Pickup